Let us help you maximize on each of your 3 most valuable resources:

People: Staffing; Policies and Procedures; Training (initial, ongoing, and program-specific); Accent Neutralization Programs (offshore centers)

Process: Workforce management; Program design (program process, script development, database selection and management), implementation, and management; KPI (Key Performance Indicator) and ROI (Return On Investment) measuring tools; Reporting templates and techniques.

Technology: Technology evaluation and selection; Call center infrastructure (including site selection); Co-Location services; Leasing services. 

Call Center Consulting Services Overview :

Whether you are starting a new call center, already have a small in-house operation, or perhaps are running multiple start-of-the-art contact centers worldwide, our consulting services are customizable to meet your needs and budget.

Policies & Procedures

Recruitment / Ongoing Staffing

Human Resources / Conflict Resolution

Accent Neutralization (offshore call centers)

Initial and Ongoing Training

Business Development

Workforce Management

Site Selection

Technology Selection

Infrastructure & Setup

Operations & Management

Quality Control

Audit

Project Creation, Implementation, and Management :

We take the time to understand your business and appreciate the importance of quality, timeliness, and results for your project. This has earned Telacquire Marketing Group a reputation for quality and client satisfaction.

Quality Control (QC) measure are utilized to be sure that our training is adhered to and if not, re-training is conducted. We follow defined guidelines so that no part of the training process is left undecided.

Client Overview

Program Overview

Product Information

Script Review

Roll Playing

On-Line Script Training

Testing

Follow-Up Training or Re-training

Call Monitoring

Feedback Sessions

Not sure if you should hire a consultant for your new or existing sales and marketing programs? Just ask yourself a few simple questions :

Do you have the resources to complete the job?

Have you been able to determine if you can do it, or should do it?

Are you currently able to meet your deadlines?

If you answered 'No' to any of these questions, then you should probably contact us. We can offer you a free, no obligation, quote.